Kinchbus 2 Service
We are aware that residents are experiencing issues with Kinchbus 2 Service.
This service is commercially operated and therefore outside of the county council's jurisdiction. The local MP has been advised on this matter, and has offered to raise the matter with the bus operator and to communicate concerns on behalf of the affected passengers.
As the local authority can only make representations to the Traffic Commissioner regarding bus services on grounds of safety or congestion, affected passengers should lodge complaints through DVSA - acting on behalf of the Traffic Commissioner - or they could approach Bus Users UK who offer a complaints handling service in relation to punctuality issues. They will however, only consider complaints if they have already been lodged with the operator. Contact details for either organisation are as follows:
DVSA/Traffic Commissioner: email@example.com or Telephone: 0800 030 4103
Bus Users UK; visit: https://bususers.org/passengers/complaints/make-a-complaint/
Posted: Fri, 31 Jan 2020 12:30 by Julie Lovatt